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Unformatted text preview: g metrics on these audits would have produced the same end result as the direct
measurement of energy waste using networked meters on equipment, without the cost of hundreds
or thousands of dollars per installation.
Passive feedback is no substitute for active managers when it comes to behavior change
Based on the results, it is unclear whether feedback alone had any significant impact on operator behavior. However, there was a significant change once cell leadership got actively involved
and participating in the improvement process. While these results may not be generalizable to all
manufacturing environments given the unionized structure at Raytheon, it is interesting to consider the general difference between a residential environment, where previous feedback studies were
conducted, and a typical manufacturing environment.
In a residential environment, the homeowner is owner, manager and operator; they have both
incentives and authority to immediately adjust their behavior in response to data. In a manufacturing enviro...
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This document was uploaded on 03/03/2014 for the course ADMIN 1 at Universidad Nacional de Colombia.
- Spring '14