COM122 - Chapter 8 Climate - IMPROVING INTERPERSONAL...

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IMPROVINGINTERPERSONALRELATIONSHIPSFacilitator: Ms. Vu Viet Hang(M.Ed)
Communication ClimaterosettesolidThe emotional feelings that are present whenpeople interact with one anotherrosettesolidCommunication climates are metaphors forthe feelings we have when interacting with2the feelings we have when interacting withothersrosettesolidPossible relational climates:square6Stormysquare6Coldsquare6Sunnysquare6Warm
How is communication climatedetermined?rosettesolidBy how communicators speak and act towardone anotherrosettesolidBy how much communicators feel that they3rosettesolidBy how much communicators feel that theyare valued by the other personrosettesolidThe way another person treats us is often anindicator for how they feel toward usrosettesolidWe interpret other’s behaviorsin order todetermine how important we are to them
Confirming responsesrosettesolidMessages that tell you that you arevalued by the other personrosettesolidExamples of confirming messages:4rosettesolidExamples of confirming messages:square6“you matter to me”square6“you are special”octastar2Confirming messages may be displayedverbally or nonverbally
Three types of confirmingmessagesrosettesolidRecognition-showing recognition ofanother person’s presencerosettesolidAcknowledgment- to recognize and5rosettesolidAcknowledgment- to recognize andvalidate another’s ideas and feelingsrosettesolidEndorsement- recognizing another’sideas and feelings and showingagreement for them.
Disconfirming responsesrosettesolidMessages that deny the values ofanother personrosettesolidMay take the form of disagreeing with6rosettesolidMay take the form of disagreeing withor ignoring another person’s message
How Do CommunicationClimates Develop?rosettesolidClimates begin as soon as two people beginto communicaterosettesolidThe type of messages sent will determine if7rosettesolidThe type of messages sent will determine ifthe climate will be good or badrosettesolidVerbal and nonverbal messages contribute tothe feel of the climaterosettesolidThey develop according to communicatorsresponses to one another

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