03 BUS 444 Chap 3

Of personnel 3 17 supportactivity

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Unformatted text preview: s between R&D and other departments Excellent professional qualifications of personnel 3-17 Support Activity: General Administration • Typically supports the entire value chain and not individual activities Effective planning systems Excellent relationships with diverse stakeholder groups Effective information technology to integrate value-creating activities 3-18 Interrelationships among Value‐Chain Activities within and across Organizations Two levels Interrelationships Relationships among activities within the firm among activities within the firm and with another organization (e.g., customers and suppliers) 3-19 Value Chains in Service Industries* * Will your class project be a service organization? 3-20 Resource‐Based View of the Firm • Resource-based view of the firm perspective that firms’ competitive advantages are due to their endowment of strategic resources that are valuable, rare, costly to imitate, and costly to substitute. 3-21 Resource‐Based View of the Firm • Two perspectives The internal analysis of phenomena within a company An external analysis of the industry and its competitive environment 3-22 Types of Resources • Tangible resources organizational assets that are relatively easy to identify...
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