Tips for Time - ADMINs -ControlNow_1000905.pdf - TOP TIPS...

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ControlNow TM Whitepaper TOP TIPS FOR TIME STRETCHED ADMINS
Table of Contents FOLLOW US & SHARE Top tips for time-stretched IT admins. | 2 Introduction 3 Event-driven actions vs scheduled days 4 Patching machines – The lose-lose task? 5 Antivirus protection 6 Fixing problems and machine upgrades 7 Mobile workforce 8 Onboarding new employees 9 Policies and nudges 10 Avoiding suspected data breaches 11 Work, life and learning 12
FOLLOW US & SHARE Top tips for time-stretched IT admins. | 3 This guide provides time-saving tips that IT admins at small and mid-sized companies can use to stay on top of their workloads, keep systems running and protected, and maintain a healthy work/life balance. Administering IT in small and mid-sized companies can be a difficult task, as there is often a very small team responsible for ensuring the productivity of hundreds of workers. In addition to solving urgent day-to-day issues, the IT team must balance delivery of work on strategic long-term projects, and provide advice to keep the business competitive. This juxtaposition often makes workload planning and scheduling difficult. Changes in the IT landscape - including rising trends of BYOD (bring your own device), ‘-as-a-service’ solutions, and hybrid environments - mean that ‘the IT department’ must be familiar with many more systems, devices, and environments than ever before, and know how to keep all of them running and secure. It is perhaps not surprising then that more and more IT managers are reporting stress at work, an increase in overtime, and a decrease in work/life balance happiness; with rising numbers of IT admins considering leaving the profession 1 . This guide looks at some key areas where time can be saved and stress reduced. Introduction 1 Survey Shows Rise in IT Administrators Wanting Career Change Due to Stress
FOLLOW US & SHARE Top tips for time-stretched IT admins. | 4 As an IT admin, you will be familiar with the following scenario. While working on a particularly complex problem, there is a knock at the door: “Hi! Do you have five minutes to...?” Nerf gun at the ready, you wait to hear if this end user has read the manual, the guide, the wiki, the Q&A site, Google, or any of the other resource available to them before coming to you. This is a classic scenario, but there are other distractions that are less obvious, including: Getting caught up in day-to-day firefighting, when other colleagues are capable of handling the situation Becoming the ‘friendly expert resource’, with employees contacting you first before attempting basic resolutions or contacting the helpdesk Improving daily flow Maximizing scheduled work and minimizing interruptions is key. Disruptions are a time-waster.

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