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The Process Perspective of Organizations

Your phone is not working and call the phone company

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Unformatted text preview: What steps did the restaurant have to go through to create a satisfactory experience for you?  ­ Your phone is not working and call the phone company. What steps does the company need to execute to respond?  ­ You walk into an emergency room with an unexpected illness. What steps must the hospital follow to treat you? Every organization has several processes  ­ At a PC manufacturer: – The assembly process transforms circuit boards, a PC case, screws, wires, ... and assemblers’ time into assembled PCs – A factory transforms components, cases, packing boxes, workers time and electricity into PCs ready for shipment – Order fulfillment transforms customer orders into delivered orders ...
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