The Process Perspective of Organizations

Your phone is not working and call the phone company

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: What steps did the restaurant have to go through to create a satisfactory experience for you?  ­ Your phone is not working and call the phone company. What steps does the company need to execute to respond?  ­ You walk into an emergency room with an unexpected illness. What steps must the hospital follow to treat you? Every organization has several processes  ­ At a PC manufacturer: – The assembly process transforms circuit boards, a PC case, screws, wires, ... and assemblers’ time into assembled PCs – A factory transforms components, cases, packing boxes, workers time and electricity into PCs ready for shipment – Order fulfillment transforms customer orders into delivered orders...
View Full Document

Ask a homework question - tutors are online