VALUES, ATTITUDES, & JOB SATISFACTION NOTES
are a worker’s personal convictions about
expected outcomes work and behavior at work.
Outcomes might include a comfortable existence with
family security, a sense of accomplishment and self-
respect, or social recognition, and an exciting lifestyle.
Appropriate work behaviors at work include being
ambitious, imaginative, obedient, self-controlled, and
respectful. Work values guide ethical behavior at work—
honesty, trustworthiness, and helpfulness. Work values
are important for understanding and managing
organizational behavior because they reflect what people
are trying to achieve at work.
or desirable end-states of existence
(equality, freedom, and salvation).
are preferable modes of behavior
or means of achieving the terminal values (capable,
cheerful, courageous, imaginative, logical, loving, and
People in the same occupations or categories, such as
corporate executives, union members, or community
activists, tend to hold similar values.
Types of Values
• Understand value systems
• Contrast terminal and instrumental values
• Examine specific work attitudes
• Contrast the three components of an attitude
• Examine the relationship between job
satisfaction and behavior
• Identify four employee responses to
A worker’s personal convictions about