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Managedthroughproductandservice agreementspsas

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Unformatted text preview: partners. Limited coordination of activities. S/T focus. Type II: Coordination and integration of activities. L/T focus Type III: Significant level of integration. L/T. No “end date” Joint Ventures: Share profit, loss and control in a specific enterprise Vertical integration: Common owner How are Customer Relationship How are Customer Relationship managed? ► Managed through Product and Service Agreements (PSA’s) ► Increase customer loyalty of target customers by providing customized Product and Service Agreements (PSA’s) to meet the needs of key accounts ► The PSA specifies levels of performance ► PSA can be stated or implied Typical PSA’s Have ► ► ► ► ► ► ► ► ► ► ► ► ► ► ► Customer Name & Address Official Contacts (for Supplier & Customer) Name, Title, & E­mail Delivery Times/Locations Order Minimum/Maximum Quantities Driver Instructions Bills of Lading (type, quantity and destination of goods) Pallet Types FOB details (Ownership?­ origin/destination) Purchase Order Confirmations Backo...
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