Communication Skills for Managers.doc - Communication...

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Communication Skills for ManagersFifth EditionGain the skills toBecome a more effective manager by improving your reading, writing,speaking, and listening proficiencyCommunicate clearly and correctly to avoid misunderstanding and getyour message acrossCoach, motivate, encourage, support and teach your employeesThe ability to communicate clearly is the critical core competency for successfulmanagers at all levels and in all industries. This newly revised self-study is yourguide to business communication that delivers the message—whether written, orspoken, in person or via e-mail—with respect for the receiver, and in all businesssituations. This solid overview of all facets of business communication offersnumerous opportunities to practice and apply your new skills and a log to trackyour improvement.Learn how toDevelop and use your listening skills to solve problems, diffuse conflict,teach staff, and be a more productive manager or team leaderAsk the right type of question to elicit information, encourage a response,or create a relationshipMaster the techniques of successful presentations from planning todeliveryUnderstand your audience before communicating your ideas in any formatChoose the most appropriate mode for communicating your messageUse effective language to express your ideas clearly in well-constructedletters, proposals, memos, and e-mailCourse Objective:Utilize techniques to improve your communication skills by increasingreading, writing, speaking, and listening proficiencyCommunicateVerbal and written communication skills trainingThe purpose of all communication is to inform and persuade. Communication skillstraining - enhance verbal and written communication skills with our unique range of
courses and workshops to enhance the quality and effectiveness of spoken andwritten communication. Find out more about:Verbal Communication Skills TrainingWritten Communication Skills TrainingFace to Face Communications Skills TrainingThese courses teach practical techniques to enable you to assemble thoughts andcommunicate them effectively, whether in a meeting, conference or at a desk.Improve your communication skills, enabling you to get your point across clearly andconcisely.Verbal Communication Skills TrainingClear spoken or verbal communication skills are essential for many people. Beingable to speak clearly, briefly and with impact have a major impact on the credibilityof managers and other professionals and the organisations they work for. Whetherdelivering formal presentations or involved in ad hoc meetings and discussions, therequirement to present ideas clearly and succinctly, is always present. TheThink OnYour Feet®workshop will dramatically improve your oral or verbal communicationsskills, enabling you to get your point across clearly, concisely and persuasively.Moreabout verbal communication skills.

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