Lecture Assignment 4

Starbucks stores oen get very long lines which is

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Unformatted text preview: because customers who are in a happy mood are generally easier to up- sell to. The calm soothing part of the playlist probably works to calm customer’s nerves when there is a long line. Starbucks stores o?en get very long lines, which is problem when people are in a rush to get coffee before work. Although Starbucks has op9mized the store to provide faster service (which we will talk about soon), they also use music to try to keep customers calm during their wait. The second thing I no9ced is the customer culture. Many of the customers there get the same thing, ever...
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