Lecture Assignment 4

This customer employee rela9onship would have never

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Unformatted text preview: y day. They consider Starbucks a necessity, and priori9ze their day around it. In addi9on, many customers develop personal rela9onships with the employees at the store. For example, during high school I was known by name and order by Starbucks employees in my hometown. This made me much less likely to ever try a new coffee shop, because I felt so comfortable and welcomed at Starbucks. This customer- employee rela9onship would have never been possible without the employee and company culture Starbucks created. Starbucks has a company culture that is very differ...
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