Midterm 1 Study Guide

The us equal employment opportunity commission

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Unformatted text preview: making good decisions about how and when to pursue opportunities • engaging in successful change management to adapt to new business conditions ! o Ch. 2 Level of Diversity • • surface- level diversity- not thoughts and feelings and can lead employees to perceive one another through stereotypes and assumptions deep level diversity- personality and values; this happens when people get to know one another and become less concerned with demographic differences Discrimination- to discriminate is to note a difference between things, which in itself isn’t necessarily bad. Yet, usually when discrimination is talked about, it refers to allowing one’s behavior to be influenced by stereotypes about groups of people. • • • • • • Discriminatory policies or practices- actions taken by representatives of the organization that deny equal opportunity to perform or unequal rewards for performance Sexual Harassment- unwanted sexual advances and other verbal or physical conduct of a sexual nature that create a hostile or offensive work environment Intimidation- overt threats or bulling directed at members of specific groups of employees Mockery and insults- jokes and negative stereotypes; sometimes the result of jokes taken too far Exclusion- exclusion of certain people from job opportunities, social events, discussions, or informal mentoring; can occur unintentionally Incivility- disrespectful treatment, including behaving in an aggressive manner, interrupting the person, or ignoring his or her opinions. Biographical Characteristics- age, gender, race, disability, and length of service as some of the most obvious ways employees differ. Combating these discriminations in different categories may be associated with better performance for the organizations as a whole. Age- Belief is widespread that job performance declines with increasing age. Also, the workforce is aging, Lastly, the US legislation outl...
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This document was uploaded on 03/18/2014 for the course BUAD 304 at USC.

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