Midterm 1 Study Guide

Occupational environment determines satisfaction and

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Unformatted text preview: environment, they will respond somehow and differently than another employee. One employee might quit, another might use work time to surf the Internet. Managers Often “Don’t Get it”- Regular surveys between what managers think employees feel and what they really feel can reduce the gaps. Ch. 4 Emotional Intelligence- the ability to detect and to manage emotional cues and information. It is a person’s ability to perceive emotions in the self and others, understand the meaning of these emotions, and regulate one’s emotions accordingly in a cascading model. EI is related to conscientiousness, cognitive, and emotional stability. The Case For EI • Intuitive Appeal- people who can detect emotions in others, control their own emotions, and handle social interactions will have a powerful leg up in the business world. A high level of EI means a person will perform well on the job. The ability to recognize emotions in others’ facial expressions and to emotionally “ease drop” predicted peer ratings of how valuable people were to their organization. • EI is biologically based. EI is nerorologically based in a way that is unrelated to the standard measures of intelligence. The Case Against EI • EI researches do not agree on definitions. To many researchers, it’s not clear what EI is. EI can’t be measured. EI is a form of intelligence and there must be right or wrong answers for it on tests. But the validity of some questions is doubtful. The measures of EI are diverse and researchers have not subjected them to as much rigorous study as they have...
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