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Unformatted text preview: ivating employees to work
effectively to accomplish organizational goals
Giving and explaining assignments;
Clarifying policies and giving feedback. Managerial Roles
Interpersonal Roles Figurehead (internal and
Liaison (external) Decisional roles Informational Roles Monitor (external)
Spokesperson (external) Entrepreneur (internal and
Negotiator (internal and
external) Functions of Management: Control
Measuring performance against corporate
Rewarding outstanding performance;
Taking corrective action. When you do not remember principles:
The Management Cycle
Planning Starbucks Organizing Citigroup Leading General Motors Controlling Citigroup Management Skills
Technical skills The ability to perform tasks in a specific discipline or
department; Human relations skills Communication and motivation, the ability to work
through and with people;
through Conceptual skills Ability to picture the organization as a whole and the
relationship among its various parts.
Managers get work done through others. The activities associated with such an objective
(including acquiring and handling information, people,
and actions and performing interpersonal, informational,
and decisional roles) are what managers do.
and The functions of management are planning,
organizing, leading and controlling.
Managers require functional, human relations and
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- Spring '06