Task 1.docx - Assignment Cover Sheet Student ID BIC200099...

Assignment Cover Sheet
Student ID
BIC200099
Student Name
Pensiri Boonmee
Unit SITXCCS008 - Develop and manage quality customer service practices
Assessment Task - Title/Number
Task 1,2,3
Trainer/Assessor
Hernan
Date Submitted
22/03/21
Note : Plagiarism/Cheating is a serious offence. If a student is found plagiarising/cheating, it may result in a penalty of
suspension/cancellation of student’s enrolment. In submitting their work, students must be aware of college’s Plagiarism and Academic
Misconduct Policy available in student handbook, college’s website and student administration .
Declaration of Originality:
By submitting this assignment for assessment, I acknowledge and agree that:
 This assessment task/work is submitted in accordance with the college’s Plagiarism and Academic Misconduct Policy . I also
understand the serious nature of academic dishonesty (such as plagiarism) and the penalties attached to being found guilty of
committing such offence
 No part of this assessment task/work has been copied from any other source without acknowledgement of the source
 No part of this assessment task/work has been written by any other person, except to the extent of team and/or group work as
defined in the unit/assessment task
 A copy of the original assessment task/work is retained by me and that I may be required to submit the original assignment to
the trainer/assessor upon request
 The trainer/assessor may, for the purpose of assessing this assessment task/work:
o Provide a copy of this assignment to another member of the faculty for review and feedback; and/or
o
Submit a copy of this assignment to a plagiarism checking service. I acknowledge that a plagiarism checking service
provider may then retain a copy of this assessment task/work on its database for
the purpose of future plagiarism
checking
Late submission: Late submission without a prior approval of the trainer/assessor will not be accepted and may delay the
assessment outcome. You may also need to resubmit work as per college’s Reassessment Policy .
I declare that this assessment is my own work.
Student
signature:
Pensiri Boonmee Date: 22/03/21
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Comments (if any)

ASSESSMENT TASK 1
Short Answer Questions
1. Explain how informal and formal research can be used to develop quality customer service. Provide an
example for each research method.