Ch_10_4per

Use confirming behaviors as you listen use both

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: essages happ ens ion small group supp Keys to supportive listening • Use supportive behaviors as you listen. • Use confirming behaviors as you listen. • Use both verbal and nonverbal listening behaviors. beha Keys to active listening • Paraphrase what the speaker said. • Don’t mistake hearing for listening. • Mentally prepare to listen. that confu sed • Clarity behaviors Receiving Messages Effectively Active listening Asking questions, paraphrasing, attending to main and supporting ideas, acknowledging and responding; giving appropriate feedback, and paying attention to the speaker’s total communication (verbal and nonverbal) akno wlede ment that some one • Confirming behaviors listeni 10. Be supportive. 11. Be consistent with your nonverbal messages. 12. Reinforce with repetition. 13. Make messages appropriate to the receiver’s frame of reference. 14. Look for feedback that your message was accurately interpreted. 4 Receiving Messages Effectively Breakdowns in Communication Aware listening Realize that people react individually or differently to the way you communicate. Sender failures Poorly transmitted messages (ambiguity, inconsistency) Tips for aware listening •Be flexible. •Be alert for barriers and breakdowns in communication. Receiver failures Failure to listen carefully (misinterpretation) listening but acknowledge differently. And prepared to be but come back Barriers to Effective Communication spea king slang to a senio citize • Receiver not paying attention to the sender • Lack of trust between the individuals attempting to communicate • Socialization and hereditary differences, causing misinterpretations between the sender and receiver • Differences in the mental set or perception between people Barriers to Effective Communication (continued) • Embarrassment (creates interference) • Tendency to tell people what th...
View Full Document

Ask a homework question - tutors are online