Ch_10_4per

Words continued 5 improving communication carefully

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Unformatted text preview: ey want to hear • Difficulties in expression or reluctance to communicate • Belief that silence is safer • Inconsistency between actions and words (continued) 5 Improving Communication Carefully designed interpersonal communication training can improve team morale, cohesion, and performance. Confrontation Athlete guidelines • Don’t interrupt. • Confront issues right away. • Try not to make assumptions about what others are thinking. • Ask for help from teammates. • Express opinions more often to people who intimidate you. • Make more eye contact with the person speaking. When to Use (or Avoid) Confrontation not alway negat Confrontation Although confrontation—a face-toface discussion among people in conflict—is often seen as negative, when properly used it is a part of effective communication. Improving Communication • Don’t confront someone when you are angry. • Do confront someone when you are in control, can express your feelings constructively, and have a well-thought-out reason for doing so. Communication training can increase one’s effectiveness in confronting. 6 Key Points to Recognize in Knowing How to Confront Dos and Don’ts of Confronting 1. All parties’ needs are legitimate and must be attended to. 2. There are enough resources to meet all needs. 3. Within every individual lies untapped power and capacity, and people in conflict know what they need. 4. Process is as important as content because it pro...
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