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• Difficulties in expression or reluctance to
• Belief that silence is safer
• Inconsistency between actions and words (continued) 5 Improving Communication
Carefully designed interpersonal
communication training can improve
team morale, cohesion, and
performance. Confrontation Athlete guidelines
• Don’t interrupt.
• Confront issues right away.
• Try not to make assumptions about what
others are thinking.
• Ask for help from teammates.
• Express opinions more often to people who
• Make more eye contact with the person
speaking. When to Use (or Avoid) Confrontation not
alway negat Confrontation
Although confrontation—a face-toface discussion among people in
conflict—is often seen as negative,
when properly used it is a part of
effective communication. Improving Communication • Don’t confront someone when you are
• Do confront someone when you are in
control, can express your feelings
constructively, and have a well-thought-out
reason for doing so. Communication training can
increase one’s effectiveness
in confronting. 6 Key Points to Recognize in Knowing
How to Confront Dos and Don’ts of Confronting 1. All parties’ needs are legitimate and must be
2. There are enough resources to meet all needs.
3. Within every individual lies untapped power and
capacity, and people in conflict know what they
4. Process is as important as content because it
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- Fall '08