Advocate advocate of the use of the 7 tools eg cause

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Unformatted text preview: rue and substitute ultimately determines customer satisfaction. Advocate Advocate of the use of the 7 tools (e.g., cause-and-effect cause-anddiagram) Advanced Advanced the use of quality circles (worker quality teams). Respect Respect for humanity as a management philosophy - full participation. CrossCross-functional management. Genichi Taguchi Taguchi Taguchi methods emphasize consistency of performance and reduced variation Quality Quality loss function (deviation from target is a loss to society). Parameter Parameter design (robust engineering) which is an application of Design of Experiments. Identify Identify key variables Reduce Reduce variation on the important variables Open Open up tolerances on unimportant variables 16 The Quality Hierarchy Total Quality Management Incorporates QA/QC activities into company-wide system aimed at satisfying the customer Quality Assurance Actions to insure products or services conform to company requirements Prevention SPC Quality Control Detection SQC Inspection Operational techniques to make inspection more efficient and to reduce the costs of quality. Inspect products Total Quality Management (TQM) Started Started in the early 1980s, Deming/Juran philosophy as the focal point Emphasis Emphasis on widespread training, quality awareness Training Training often turned over to HR function Not Not enough emphasis on quality control and improvement tools, poor follow-through, no followproject-byproject-by-project implementation strategy 17 TQM Total Total - Made up of the whole Quality Quality - degree of excellence a product or service provides Management Management - Act, art or manner of planning, controlling, directing,…. Therefore, TQM is the art of managing the whole to achieve excellence. What does TQM mean? Total Quality Management means that the organization's culture is defined by and supports the constant attainment of customer satisfaction through an integrated system of tools, techniques, and training. This involves the continuous improvement of organizational processes...
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This document was uploaded on 03/25/2014.

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