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Institute a vigorous program of education and

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Unformatted text preview: to pride in the quality of their work 13. Institute a vigorous program of education and selfselfimprovement 14. Put everyone to work to accomplish the transformation Deming’s Deadly Diseases 1. 2. 3. 4. 5. 6. 7. Lack of constancy of purpose Emphasis on short-term profits shortPerformance evaluation, merit rating, annual reviews Mobility of management Running a company on visible figures alone Excessive medical costs for employee health care Excessive costs of warrantees 13 Joseph M. Juran Born Born in Romania (1904), immigrated to the US Worked W orked at Western Electric, influenced by Walter Shewhart Emphasizes Emphasizes a more strategic and planning oriented approach to quality than does Deming Juran Juran Institute is still an active organization promoting the Juran philosophy and quality improvement practices The Juran Trilogy 1. 2. 3. Planning Control Improvement These These three processes are interrelated Control Control versus breakthrough Project-byProject-by-project improvement 14 Armand Feigenbaum Author Author of Total Quality Control, promoted overall organizational involvement in quality, system for managing the entire value-chain connecting supplier to customer. valueThreeThree-step approach emphasized quality leadership, quality technology, and organizational commitment. “If “If you want to find out about your quality, go out and ask your customer.” Philip Crosby Quality Quality Management advocate, consultant, and author Quality Quality is Free The The Four absolutes of quality including: 1- quality is defined by conformance to requirements, not “goodness”. 2 - system for causing quality is prevention not appraisal. 3 - performance standard is zero defects, not “that’s close enough.” 4 - measurement of quality is the price of nonconformance, not indexes. 15 Kaoru Ishikawa Developed Developed concept of true and substitute quality characteristics true true characteristics are the customer’s view substitute substitute characteristics are the producer’s view degree degree of match between t...
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