Shewhart pioneer of modern quality control recognized

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Unformatted text preview: 60s - 1980s) 10 Walter A. Shewhart Pioneer of modern quality control Recognized Recognized the need to separate variation into assignable and unassignable causes (defined “in control”.) Founder Founder of the control chart” (e.g. X-bar and R chart). XOriginator Originator of the plan-do-check-act cycle. plan-do-checkPerhaps Perhaps the first to successfully integrate statistics, engineering, and economics. Defined Defined quality in terms of objective and subjective quality objective objective quality: quality of a thing independent of people. subjective subjective quality: quality is relative to how people perceive it. (value) W. Edwards Deming Taught Taught engineering, physics in the 1920s, finished PhD in 1928 Met Met Walter Shewhart at Western Electric Long Long career in government statistics, USDA, Bureau of the Census During During WWII, he worked with US defense contractors, deploying statistical methods Sent Sent to Japan after WWII to work on the census 11 Deming Deming Deming was asked by JUSE to lecture on statistical quality control to management Japanese Japanese adopted many aspects of Deming’s management philosophy Deming Deming stressed “continual never-ending improvement” neverDeming Deming lectured widely in North America during the 1980s; he died 24 December 1993 Deming’s 14 Points 1. Create Create constancy of purpose toward improvement 2. Adopt a new philosophy, recognize that we are in a time of change, a new economic age 3. Cease reliance on mass inspection to improve quality 4. End the practice of awarding business on the basis of price alone 5. Improve constantly and forever the system of production and service 6. Institute training 7. Improve leadership, recognize that the aim of supervision is help people and equipment to do a better job 8. Drive out fear 9. Break down barriers between departments 12 Deming’s 14 Points 10. Eliminate Eliminate slogans and targets for the workforce such as zero defects 11. Eliminate work standards 12. Remove barriers that rob workers of the right...
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