When I was working at Acme Widget as a customer service representative.docx

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A customer entered the Acme widget angry and hit the rock polisher and the receipt on my counter and started yelling at me and blaming me for his bad experience. I answered him, saying: I appreciate your frustration, can you explain to me what your problem is so that I can solve it for you? Then he explained angrily to me that the rock polisher he bought for $ 100 didn't work so he switched it but it didn't work either, and he couldn't calm down his son. After I heard his problem calmly and in focus, I confirmed his words again and told him: so sir you bought a rock polisher and it didn't work, and then you replaced it

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