dm_csstd_dmk8_2

Plan year over year sales and earnings growth by

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Unformatted text preview: over year sales and earnings growth by individual clients. (actual vs. plan) Return on Business Relationship investment ROI on mainframe total investment Cost to serve clients. Saving derived from six sigma joint projects with clients Budget vs. plan (facility in Japan) •% revenue from projects using inhouse IBM Mainframe •% revenue from projects using client IBM Mainframe •Number of clients on DMK ERP Customer Perspective (Customer Targeting) Value-add from six sigma -ACFC (GE “At Customer For Customer”) initiatives -Process reengineering Joint revenue/earnings from complementor relationship (customer ROI) Customer satisfaction on -Project deliverables -Relationship Balanced Score Card Dimensions (continued) Balanced Scorecard Framework Tier 2 Strategic/ Integrated Partner Long term, symbiotic partnership with client resulting in high value to both parties Financial Perspective (Shareholder Look) Business Process (Operational Effectiveness) Volume, revenue, earning, gross margin by individual clients. (actual vs. plan) Year over year sales and earnings growth by individual clients. (actual vs. plan) Return on Business Relationship investment Cost to serve clients. Saving derived from six sigma joint projects with clients Budget vs. plan (facility in Japan, US, China) % revenue from sales derived from DWH Organizational Learning (Technology) Customer Perspective (Customer Targeting) Number of clients on DMK ERP •ROI on EAI initiatives •ROI on collaboration tools per selected client •ROI and % revenue on center of excellence establishment Value-add from six sigma -ACFC (GE “At Customer For Customer”) initiatives -Process reengineering Joint revenue/earnings from complementor relationship (customer ROI) Customer satisfaction on -Project deliverables -Relationship • Balanced Score Card Dimensions (continued) Balanced Scorecard Framework Tier 3: Project Solutions Seeker Full project ownership and solution delivery responsibility without established (but with opportunity for establishing) a long term client relati...
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