Conflict and Negotiation

Conflict and Negotiation - Conflict and Negotiation A...

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Conflict and Negotiation A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about. Functional Supports the goals of the group and improves its performance. Dysfunctional Hinders group performance. Cognitive Conflict related to differences in perspectives and judgments. Task-oriented Results in identifying differences Usually functional conflict Affective Emotional conflict aimed at a person rather than an issue. Dysfunctional conflict Communication Through semantic difficulties, misunderstandings and “noise” in the communication channels Cooperativeness
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Unformatted text preview: – The degree to which one party attempts to satisfy the other party’s concerns. • Assertiveness – The degree to which one party attempts to satisfy his or her own concerns. • Forcing • Imposing one’s will on the other party. • Problem solving • Trying to reach an agreement that satisfies both one’s own and the other party’s aspirations as much as possible. • Avoiding • Ignoring or minimizing the importance of the issues creating the conflict. • Yielding • Accepting and incorporating the will of the other party. • Compromising • Balancing concern for oneself with concern for the other party in order to reach a solution...
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