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Unformatted text preview: intended. – Has an understanding been achieved? ***know diagram in textbook • Channels differ in their capacity to convey information. • Rich channels have the ability to: – Handle multiple cues simultaneously. – Facilitate rapid feedback. – Be very personal. Barriers to Effective Communication • Information Overload – Occurs when the information we have to work with exceeds our processing capacity. • With emails, phone calls, faxes, meetings, and the need to keep current in one’s field, more employees are suffering from too much information. • Language – Words mean different things to different people. • Age and context are the two biggest factors that influence such differences...
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- Winter '10
- Information overload, Handle multiple cues, Facilitate rapid feedback