Communication - Communication Barriers to Effective...

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Communication Barriers to Effective Communication Filtering Selective Perception Defensiveness Emotions Information Overload Language Silence Nonverbal Communication Stress Communication Channels Formal channels Traditionally follow the authority chain within the organization Transmit messages related to the professional activities of members Informal channels Personal or social messages which are spontaneous and emerge as a response to individual choices Encoding Converting a message to symbolic form. Decoding Interpreting a sender’s message. Message What is communicated. Channel The medium through which a message travels. Noise Communication barriers that distort the clarity of the message Feedback Checks how successful we have been in transferring our messages as originally
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Unformatted text preview: intended. – Has an understanding been achieved? ***know diagram in textbook • Channels differ in their capacity to convey information. • Rich channels have the ability to: – Handle multiple cues simultaneously. – Facilitate rapid feedback. – Be very personal. Barriers to Effective Communication • Information Overload – Occurs when the information we have to work with exceeds our processing capacity. • With emails, phone calls, faxes, meetings, and the need to keep current in one’s field, more employees are suffering from too much information. • Language – Words mean different things to different people. • Age and context are the two biggest factors that influence such differences...
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  • Winter '10
  • Information overload, Handle multiple cues, Facilitate rapid feedback

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