BUS313 Claim Letter - Taylor Christopher Claim Letter Mike...

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Taylor Christopher Claim Letter Mike Swagner 2424 Mack Avenue, Malibu, California 90265 310.867.5309 March 5, 2013 Customer Relations Representative Perfect Fitness 2001 T.W. Alexander Drive, Box 13925 Durham, North Carolina 27709-3925 Dear Customer Relations Representative, After recently purchasing your PerfectPullup product at a local Big 5 store (see enclosed the re- ceipt), it appears to be defective after the bar on one of the pull up handles broke after minimal use. In the process of pulling up my 180 pound body as demonstrated on the PerfectPullup poster and instructional DVD, the black handle bar gave out and separated from the silver bar that connects from the red hook. (See enclosed the faulty product in the package included with this letter.) According to your infomercials and instructional guide, the PerfectPullup is known for its durab-
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Unformatted text preview: ility and designed to withstand a maximum capacity of 300 pounds. Following this incident, the defect has prevented me from further incorporating the PerfectPullup into my workout. I am sur-prised by this malfunction after all the positive feedback that has been reported regarding this successful product and company. I would truly appreciate a fully furbished pull up handle within the next couple weeks that will achieve the optimal results advertised and resist product defect so I can apply this exercise back into my exercise routine. I am confident that you will fulfill my request, restoring my faith in your company and will continue to successfully produce creative, top-notch exercise equipment. Warmest regards, Mike Swagner...
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