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CH - MG210 eurostar train case study example

CH - MG210 eurostar train case study example - Professor...

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Professor Hartman Eurostar Train case study October 2, 2013 1. My reaction to the story is that it is completely unacceptable for the train to break down at any point in time. Even in harsh weather conditions that were experienced during the first break down, the crew and operators should have been prepared for such possibilities far in advance. The issue should never have occurred. The fact that the train broke down twice shows the train failed at developing and implementing alternatives to the problem and how to effectively communicate with the passengers. 2. The decision-making process could have helped in both the response to the crisis situation and in preventing it from happening again by thoroughly going through each step. The train team should have already had gone through the steps of analyzing possible crises that could occur and train the staff members on how to accurately and efficiently deal with the problem. Food, blankets, mini fans and water should all be readily available. Once the train broke down once, Eurostar should have used the decision-
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Unformatted text preview: making process to identify all the possible problems, determine alternatives, weigh the pros and cons of each one and eventually implement the best plan of action. 3. Implementing mandatory procedures, policies and rules could easily solve the problems. Eurostar employees should have a policy in which they check all wires, weather conditions and radios before the train even departs. They should also be required to make sure the entire rail and train itself is completely winterized and that it is safe to travel. On top of this, the train should have safety kits stocked on the train for worst case scenarios. 4. Other organizations could learn the importance of learning from their previous mistakes. If an error occurs, the companies should go back to the drawing board and go through the decision-making process to come up with a solution to the problem to ensure history doesn’t repeat itself....
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