Communication - Communication a and Counseling Skills...

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Communication a and Counseling Skills
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Introduction It is so important but it is NOT easy! Techniques we will be talking about are useful in your personal life also Basic understanding in this course.
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Our Responsibility Our responsibility is to make sure we understand others and they understand us We need skills- both to aid the patient to communicate needs AND to interpret what the patient is trying to communicate without words
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Definition An interactive process that involves verbal and non-verbal sharing of ideas, attitudes and feelings for the purpose of being understood and understanding others.
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Non-verbal communication Non-verbal cues can be more important to human communication than verbal cues Words only account for 7% of the total impact of the message Vocal non-verbal (i.e. voice inflection) contribute 38% Facial non-verbal- contribute 55% of message
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Non-verbal Communication Non-verbal communication is often unconscious and related to emotions- thus may be more genuine. If verbal and non-verbal messages are incongruent, non- verbal message may be the more accurate indicator Example- Patient states “he is fine” but his lips are pinched tightly together and his hands are firmly clasped
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Non-verbal Skills Acronym SOLER S- sit facing the patient O- observe an open posture L- lean towards the client E- establish and maintain intermittent eye contact R- relax
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Non-verbal Blocks Yawning Looking bored Sighing Nods head to much Not looking at the person Blinking rapidly Crossing your arms Sitting too far or too close to a person Looking uncomfortable
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Objective Data Examples Physical Exam Lab studies Diagnostic procedure results Vital signs Ex. 97.4 F, P- 68 and regular, B/P 128/90, lungs clear to auscultation, skin warm and dry
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  • Spring '08
  • Evans
  • Nursing, crouch, Bedsore, Hames

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