BADM 4075 Assignment 6 - 405 Euclid Avenue Hartford CT...

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405 Euclid Avenue Hartford, CT 06156 December 10, 2013 Ms. Thompson 400 Storrs Way Mansfield, CT 06345 Dear Ms. Thompson: I am contacting you in regards to an issue that you may have encountered using our KleanKing Liquid. Here at KleanKing we always try to resolve any problems that might have occurred with the use of our products. My understanding from your previous email is that our product left an unwanted mark on your white Jones New York all-weather raincoat. To help with the situation, I contacted Jones New York to confirm that they do indeed place care tags on all of their coats, recommending dry cleaning due to the waterproof resin that makes some cleaning products such as our own incompatible. Unfortunately due to this tag being placed on their product, it will not be possible for KleanKing to reimburse you for your jacket. However, one of our development
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Unformatted text preview: technicians offered a possible solution to salvage the stained jacket. The solution to reduce or eliminate the stain would be to immerse the entire raincoat for 5 to 10 minutes in a mixture containing 1 gallon of water, 2 tablespoons sodium sulfite, and ½ white vinegar. If more of the cleaning solution is needed, these measurements can be doubled to ensure the entire coat gets covered. While KleanKing does not endorse this method, it could be the best possible solution at this point. We apologize for any confusion in regards to the compatibility of our product with your jacket, and hope that the stain is able to be removed. If you have any further questions or concerns about this situation or our products, feel free to contact me directly at 860-666-6666. Sincerely, Assistant Manager of Customer Service KleanKing Inc....
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  • Fall '14
  • CHEN
  • Business, Coats, coat, Jones New York, KleanKing, York all-weather raincoat, tablespoons sodium sulfite

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