Lecture1 - OPERATIONS MANAGEMENT OPERATIONS INTEGRATING...

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Unformatted text preview: OPERATIONS MANAGEMENT OPERATIONS MANAGEMENT INTEGRATING MANUFACTURING AND SERVICES INTEGRATING MANUFACTURING AND SERVICES 1–1 Introduction to Operations Management COURSE OUTLINE OPM 3131 – Introduction to Operations Management (3 credits) Grading Scheme Continuous Assessment 60% • Midterm (2*15%) 30% • Homework Assignment 20% • Group Case Analysis 10% Final Assessment 40% • Project 20% • Examination (final) 20% TOTAL 100% • Class attendance and performance may add (deduct) 10 % 1–3 OBJECTIVES • Introduce and define operations management (OM) in terms of its contribution to an organization and the activities it involves. • Describe how operations management contributes to the overall betterment of society • Present operations management as a function that addresses issues in both manufacturing and services. • Show how operations management is gaining more recognition both internally and externally to an organization. 1–4 OBJECTIVES (cont’d) • Demonstrate how the operations management function interacts with the other functional areas within an organization. • Present a brief history of operations management as a field and its evolution to its current role in an organization. 1–5 Managerial Issues • Shift in balance of power to consumers – Globalization of business and markets – E-commerce • Achieving higher levels of productivity – Creating higher quality products – Delivering better customer service – Achieving shorter delivery times – Reducing labor and material costs 1–6 What Is Operations Management? • Operations Management – Management of the conversion process which transforms inputs such as raw material and labor into outputs in the form of finished goods and services. Transformation Process Transformation Process (components) (components) Inputs Inputs (customers (customers and/or and/or materials) materials) Outputs Outputs (goods (goods and and services) services) 1–7 Role of OM within an Organization 1–8 Why Study OM? Why Study OM? OM is one of three major functions (marketing, finance, and operations) of any organization We want ( We want ( and need and need ) to know how ) to know how goods and services are produced goods and services are produced We want to understand what operations We want to understand what operations managers do managers do OM is such a costly part of an OM is such a costly part of an organization organization 1–9 What Operations Managers Do What Operations Managers Do Planning Organizi ng Staffing Leading Controll ing Basic Management Functions Basic Management Functions Top-down Approach to OM Strategy • Operations Strategy Decisions – Strategic (long-range) • Needs of customers (capacity planning) – Tactical (medium-range) • Efficient scheduling of resources – Operational planning and control (short-range) • Immediate tasks and activities 1–11 11 An Operational-Level OM Perspective...
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