Notes #7 - Financial Perspective How well the strategy...

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Financial Perspective How well the strategy, implementation, and execution are contributing to the firm’s profitability, growth, and shareholder value Balanced Scorecard Perspectives How does the customer see us? Customer Perspective Can we continue to improve and create value? Learning and Growth What must we excel at? Internal Business Perspective How do we look to shareholders? Financial Perspective Strategy Map Provides a macro view of the organizations strategy By connecting strategic objectives, it describes the long-term plans or competitive
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Unformatted text preview: strategy explicitly through the cause-and-effect relationship with each other in the limitations of the balanced scorecard objectives Strategy Map Five Main Principles 1. Strategy balances contradictory forces. 2. Strategy is based on a differentiated customer value proposition. 3. Value is created through internal business processes. 4. Strategy consists of simultaneous, complementary themes. 5. Strategic alignment determines the value of intangible assets...
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  • Spring '13
  • N/A
  • Management, balanced scorecard perspectives

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