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Unformatted text preview: The balanced scorecard and its four perspectives. The importance of financial ratio analysis. Chapter Learning Objectives The primary and support activities of a firm’s value chain. How the value chain analysis is a valuable tool for managers for examining the relationships among the activities within the firm and between its customers and suppliers. Identify the basic functions or activities that make up management, marketing, finance/accounting, production/ operations, research and development, and management information systems....
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- Spring '13
- Management, internal environment, Chapter Learning Objectives