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Unformatted text preview: that the Post Office would be the only courier company. TCS differed from the industry in many ways. They focused on innovation, openness and collaboration. They were attentive to customer satisfaction and made sure things were always efficient for the consumers. TCS practiced, “mail room management”, which was a way to make sure that the customers packages were processes and sent efficiently. TCS shipped the goods domestically and found the cheapest way for the international goods to be sent. TCS also got away from the industry’s dominating characteristics by allowing their employees to be “Self-employed” to increase productivity, since they got paid based on the work that they completed. TCS also had a monthly newsletter that allowed all members of the company to be connected to the developments of the business....
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- Spring '13
- Management, Courier, population growth rate, TCS