Chapter Three The Interview - Chapter Three The Interview...

Info icon This preview shows pages 1–2. Sign up to view the full content.

Chapter Three The Interview Subjective data Results of a successful interview Accurate data Health history Rapport/ trust Education What to share with patient: Where When Introduction Explanation Duration Expectation Confidentiality Cost Sending a message Sending All types of communication All behavior has meaning Body language Receiving a Message Receiving How is message received? Meaning Understanding Sick Receiver Emotionally charged situation Communication is a tool Internal Factors liking others, empathy, ability to listen, help nurture independence SOLER Sit
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: • Open posture • Lean forward • Eye contact • Relaxed body language External Factors Privacy • No interruptions • Comfortable • Clothing Phases • Introduction • Working phase – Data-gathering – Verbal skills – Two types of questions: • Open-ended • Closed • Responses: assisting the narrative – Facilitation • “mmm…hmm. . Go on. .” – Silent attentiveness after open-ended questions – Reflection • Echoes • Empathy • “I understand, this must be very hard.” • Clarification • “Tell me what you mean by that.”...
View Full Document

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern