Kosel_Sales_Exam_SP11 - Student Exam Essay Questions(worth...

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Student Exam #___________________________ Kosel, Sales Final Exam, Spring 2011 Page 2 of 3 Essay Questions (worth 50% each) 1. Jessica bought a set of Golden Eagle golf clubs, custom crafted to her size and swing. Before she had a chance to use them, she was mugged in the parking lot of the golf course. Jessica escaped loss or serious injury by swinging her new putter at the assailant. She hit him once or twice but also hit the bumper of her car. Although shaken up, Jessica nonetheless went on to play her scheduled round of golf. She noticed that the head of the putter seemed a little crooked on the shaft and, as a result, she did not play as well as usual. Indeed, she lost $20. Jessica contacted the manufacturer and demanded that it replace her putter. The manufacturer refused. It has offered to repair the club at a cost of $150. Advise Jessica. QUESTION TWO ON REVERSE
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Student Exam #___________________________ Kosel, Sales Final Exam, Spring 2011 Page 3 of 3 2. Brett took the engagement ring he had given his former fiancée to the jeweler.
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Unformatted text preview: He selected a new setting with lots of small diamonds and asked the jeweler to take the large diamond solitaire from the old ring and mount it in the new engagement ring for his fiancée Fran. They agreed on a price of $1,200. When Brett told his thrice-wed friend Harry what he had done, Harry asked him what he was going to do with the old setting. Harry suggested to Brett that he sell it to the jeweler as an offset to the purchase price of the new ring. When Brett called the sales clerk, the sales clerk readily agreed to credit him for the scrap value of the old ring – approximately $200. But when Brett went to pick up the new ring, the manager came out and told him there would be no offset to the purchase price. Instead, the jewelry store would simply return the old setting to Brett. Incensed by this shabby treatment, Brett refused to take and pay for the new ring. Advise Brett. END OF EXAM...
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  • Fall '
  • Gebbia
  • American films, Engagement ring, Diamond, Jewellery, Sales Final Exam

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