test 1 study guide - CH 1 Intro to OB-orgzl behavior...

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CH 1: Intro to OB -orgzl behavior: systematic study and application of knowledge about how individuals and groups act within the organizations where they work. -mechanical approach: classic theory, standardization, productivity, efficiency 4 principles of scientific management: mgmt. of employees, focus on industry 1. Study how jobs performed, find new ways to do them 2. Codify new methods into rules 3. Select the workers whose skills match the rules 4. Est. fair levels of perf and pay premium for higher performance -general administrative theory: mgmt. of orgzn as a whole, faster pdctn Fayol’s 14 principles of management Webers Brcy (consolidated fayol) -humanistic approach: social system, aptitude aren’t predictors of performance “The Hawthorne effect”: increase in productivity by psych stim of being singled out to feel important -research methods: survey, lab study, field study, case study, meta-analysis (sum other research) CH 2: Managing Diversity -Diversity: the way in which people are similar or different Deep: values, attitudes, beliefs Surface: gender, age, race, physical abilities -similarity attraction: attracted to ppl similar to us -fault line: attribute along which a group is split into 2 sub groups -stereotypes: generalizations about a particular group of people -implicit attitudes: +/- thoughts, feelings, or actions toward objects bc of past experiences that is hard to place -glass ceiling: discrimination preventing the promotion of people at work, often women and min -cultural relativism/imperialism: each culture is correct itself/everyone should follow one culture -high context cultures: nonverbal messages, mutual respect and care, harmonious, body lang. -low context cultures: verbal explanations, speech clearly expresses ideas, specific, direct, clear CH 3: Individual Differences Individual differences x situation = behavior -person-orgzn fit: personality, values, goals match with person andorg.
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  • Fall '08
  • STAFF
  • Job Attitudes, orgzn, Codify new methods

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