OMIS2000 Laudon Ch02 2013

OMIS2000 Laudon Ch02 2013 - Chapter 2 How Businesses Use...

Info icon This preview shows pages 1–6. Sign up to view the full content.

Chapter 2: How Businesses Use Information Systems Henry M. Kim Associate Professor of Decision Technologies Schulich School of Business, York University Toronto, Ontario Canada [email protected] Lecture Slides for OMIS 2000: Information Systems (Systems Perspective) 1
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Example: Order Fulfillment Business Process 2 Fulfilling a customer order involves a complex set of steps that requires the close coordination of the sales, accounting, and manufacturing functions.
Image of page 2
A Business Process View In this view, a business is considered to be a collection of its business processes . Business processes are: Workflows of material, information, knowledge Comprised of activities (aka steps) May be tied to functional area or be cross-functional Each time an activity is performed, a transaction occurs In the business process context, a transaction encompasses more than just financial transactions There can be numerous transactions per minute, per hour, etc as the same activity is performed repeatedly 3
Image of page 3

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Information Systems for Business Processes Software applications are computer programs that help users perform activities A relatively simple application like MS-Powerpoint is software (recall definition of IT) More complicated IT applications require using different software applications as well as other IT components (i.e. hardware, database, telecomm) So IT applications = Information Systems IT applications are used by organizations to support business processes 4
Image of page 4
IT Applications Used to Support and Enhance Business Processes 1. Increasing efficiency of existing processes Automating steps that were manual 2.
Image of page 5

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Image of page 6
This is the end of the preview. Sign up to access the rest of the document.
  • Fall '13
  • hk
  • Management, MIS, Customer relationship management

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern