Class 4 & 5 - Class5: ORGS2010 GoalsfortheClass...

Info icon This preview shows pages 1–10. Sign up to view the full content.

Class 5: Organizations as Cultures  and Integrating the Lenses  ORGS 2010 Professor Eleanor Westney
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Goals for the Class To understand different models of culture and  the insights they offer To practice analyzing organizational culture  by looking at Google, our own organization  (Schulich) and the case study of the  “downside” of culture – the Mann Gulch  incident To practise using the three perspectives in  preparation for the mid-term
Image of page 2
Three Perspectives on  Organization Strategic Design (Grouping, Linking,  Aligning ) Political system (Influence, interests) Cultural system (Identity, Basic assumptions )
Image of page 3

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Schein’s Model of Organizational  Culture Artifacts/behaviours What you observe ( symbols) (see, feel, hear) Espoused What you are told   Values (what an org. wishes to be) Normative Basic Assumptions What participants take for granted Cognitive
Image of page 4
Schein’s Model of Culture –  Metaphor – A Tree Artifacts/Symbols: What you see and observe Espoused values: What you are told the  organization values (normative) Basic assumptions: What the organization takes for granted about how the organization  works, how the world works, and what leads to  Success (cognitive)
Image of page 5

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Schein’s Model Examples of artifacts/symbols Stories Formal rules  Guidelines (pieces of paper that are widely circulated) Wall information/art Use of space Dress Badges/ID Modes of interaction (arguments, elevator conversation – or  lack of it) Public documents, website, published company history Awards Titles
Image of page 6
Excerpt from “ Liar’s Poker”  by  Michael Lewis “The materials were the least significant  aspect of our training.  The relevant bits, the  ones I would recall two years later, were the  war stories … A woman from the  New York  Times  who interviewed us three months into  our programme was so impressed with the  uniformity in our attitudes towards the firm  that she called her subsequent article, ‘The  Boot Camp for MBAs ’.” ( emphasis added)
Image of page 7

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Example of Espoused Values: The  Generic Mission Statement “We are a fast-moving, flexible, innovative,  customer-oriented global company that  delivers real value to our shareholders by our  unrelenting focus on performance and the  unswerving dedication of our world-class,  dedicated employees.”
Image of page 8
How do you get at basic  assumptions? Mismatch between what you observe and  espoused values: e.g. “we value our  employees” and yet the company downsizes  in a time of record profits What happens in (or leading to) a crisis or  disaster?
Image of page 9

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Image of page 10
This is the end of the preview. Sign up to access the rest of the document.
  • Fall '10
  • EleanorWestney
  • basic Assumptions

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern