Week 1 Solutions(1) - Week 1 Workshop Exercise Solutions...

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Week 1 Workshop Exercise Solutions 1.1 There are many possible answers to the question. Qantas, the national airline of Australia, has faced a number of changes to the business environment in recent years, including deregulation of the domestic aviation industry. This resulted in increased competition as new companies attempted to enter the industry. The most notable of these was two failed attempts by Compass to succeed in the market and gain market share by savagely cutting prices. Its major competitor, Ansett Australia, collapsed in 2001 resulting in Qantas having almost a monopoly for a short period. A powerful UK airline, Virgin, has also entered the market, with a history of taking legal action against market leaders who attempt to intimidate them using predatory pricing. Further, Impulse Airlines, a local airline, started operations, only to be eventually taken over by Qantas. On top of all this, the international terrorism crisis of 11 September 2001 saw a substantial contraction of international air travel for a period of many months, leading to the collapse of several United States airlines many times the size of Qantas. Other changes to the business environment have included unrest and war in the Middle East and speculation in oil prices resulting in volatility and serious increases in fuel prices, bombings in Bali in 2002, the outbreak of SARS in 2003, natural disasters such as the Asian tsunami, the heavy subsidisation of competing national carriers especially by Middle Eastern countries, the entry of Tiger Airways into Australia, extra capacity gained by Virgin Blue, the shifting of significant parts of engineering maintenance operations offshore, publicity surrounding a series of safety and engineering concerns and an audit by CASA in 2008 finding that maintenance by Qantas was not up to its own standards, and financial uncertainty arising from the 2008 credit crisis and share market collapse. In more recent times there have been two different volcanoes that have caused the cancellation of flights over several days, and the explosion of an engine in a new range of aircraft, the A380, in November 2010 caused the grounding of that fleet until January 2011, while the reason was explored and overcome (see ‘Real life’ in Chapter 21, page 1008).
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