Chapter 7 Notes - Chapter 7 Communication Communication the...

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Chapter 7 – Communication Communication: the transfer and understanding of a message between two or more people. Formal Channels: communication channels established by an organization to transmit messages related to the professional activities of members. Informal Channels: communication channels that are created spontaneously and that emerge as responses to individual choices. Noise: communication barriers that distort the clarity of the message. Feedback: the check on how successful we have been in transferring our messages as originally intended. Channel: the medium through which a message travels. Communication Apprehension: undue tension and anxiety about oral communication, written communication, or both. Channel Richness: the amount of information that can be transmitted during a communication episode. Rich channels Handle multiple cues simultaneously Facilitate rapid feedback Are very personal Barriers to Effective Communication – Filtering: a sender’s manipulation of information so that it will be seen more favorably by the receiver. The more vertical levels in an organization, the more opportunities there are for filtering Selective Perception: receivers’ selective interpretation of what they see based on their interests, background, experience, and attitudes. Defensiveness When people feel that they are being threatened, they tend to react in ways that reduce their ability to achieve mutual understanding
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Verbally attacking others, making sarcastic remarks, or being overly judgmental and questioning others’ motives Emotions Extreme emotions, such as depression or jubilation, are likely to hinder effective communication We are prone to disregard our rational and objective thinking processes and substitute emotional judgments Information Overload: the state of having more information than one can process.
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