Chapter 11 Notes - Chapter 11 The Foundation of Effective...

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Chapter 11 – The Foundation of Effective Employee Relations The Strategic Importance of Effective Employee Relations – Organizations should invest in programs that foster commitment from employees Establishing and maintaining a harmonious employer-employee relationship Communications programs Downward Communication: information about various aspects of an organization that is initiated by management and then proceeds down through the hierarchy. Company magazines, newsletters, memorandums Information booklets/pamphlets, flyers Employee bulletins via physical or intranet bulletin boards Video presentations, voice mail, email Meetings or written reports on the company’s economic performance, new products, major contracts or customers, annual results, and how these affect (or are affected by) employees Upward Communication: communication that begins with employees and proceeds up through the organization as a way of informing/influencing management. Suggestion programs Employee opinion surveys Focus groups/small-group meetings Rap sessions Management-by-Walking-Around (MBWA): managers leave their offices to learn from others in the organization and to address questions by having casual, face-to-face conversations. Employee opinion surveys Opinion Surveys: communication devices that use questionnaires to ask for employees’ opinions about the company, management, and work life. Employee engagement Gauges the level of connection employees feel with their employer, which is demonstrated by their ability and willingness to provide discretionary effort to help the company be successful Head the rational part of the equation – how employees connect with their company’s goals and values Hands employees’ willingness to contribute to the organization’s success Heart the emotional connection between employee and employer (commitment, pride, and loyalty) Employers should understand what “drivers” are important to the workforce Engagement is about building and sustaining the interpersonal or relationship side of the work experience Ethical and Legal Treatment – Management Rights: management’s right to run the business and make those decisions necessary to do so. Employee Rights: rights belonging to the employee guaranteed by law, contract, or hiring conditions that relate to the employee’s working conditions. Statutory Rights: rights established by legislation. Protection from discrimination The right to privacy The right to safe working conditions Contractual Rights: rights arising out of an employment or union contract. Fair Treatment Programs: employer programs that are aimed at ensuring all employees are treated fairly, generally providing formalized, well-documented, and highly publicized vehicles through which employees can appeal any eligible issues.
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  • Spring '12
  • Zinni
  • Termination of employment, effective employee relations, The Foundation of Effective Employee Relations

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