5 the changing nature of the workplace and increasing

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Unformatted text preview: the behaviour is due to dispositional (internal) or situational (external) causes. Behaviour is likely to be attributed to the disposition of the actor when the behaviour (1) is performed consistently, (2) differs from that exhibited by other people, and (3) occurs in a variety of situations or environments. An opposite set of cues will prompt a situational attribution. 4. The tendency of observers to overemphasize dispositional attributions is known as the fundamental attribution error. In contrast, actors are more likely to explain their own behaviour in situational terms and this actor–observer difference in attributions is known as the actor–observer effect. Our tendency to take credit for success and to deny responsibility for failure is know as the self-serving bias. 5. The changing nature of the workplace and increasing diversity has highlighted the importance of valuing and managing employee diversity, which can yield strategic and competitive advantages. 6. Racial, ethnic, gender, and age stereotypes can result in discriminatory human resource decisions and are a major barrier to valuing diversity. Organizations Chapter 3 Perception, Attribution, and Judgment of Othe...
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This document was uploaded on 03/27/2014.

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