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Unformatted text preview: survey found that 47 percent of those who responded agreed that a lack of trust
is a problem in their organization. In another survey, 40 percent indicated that they
do not believe what management says.54 A decline in trust can be a serious problem
because trust perceptions influence organizational processes and outcomes, such as
sales levels, net profits, and employee turnover.55
While most of us have some basic understanding of what trust means, most definitions of trust refer to it as a willingness to be vulnerable and to take risks with
respect to the actions of another party.56 More specifically, “trust is a psychological
state comprising the intention to accept vulnerability based upon positive expectations of the intentions or behaviour of another.”57 Trust perceptions toward management are based on three distinct perceptions: ability, benevolence, and
integrity.58 Ability refers to employee perceptions regarding managements’ competence and skills. Benevolence refers to the extent that...
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This document was uploaded on 03/27/2014.
- Spring '14