Let us now look at the role of perception in these

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Unformatted text preview: sing alternative working schedules to offer employees flexibility (Chapter 6). Using employee surveys to foster better communication (Chapters 10 and 16). To find out how one company has implemented a successful diversity management program, see “Applied Focus: Managing Diversity at the North West Company.” To overcome stereotypes and achieve a diverse workforce, we have to select people on the basis of their talents and appraise their performance fairly. These activities are also important because they can influence employees’ perceptions of trust and organizational support. Let us now look at the role of perception in these areas. Perceptions of Trust and Organizational Support Do you trust your boss? This is a question that more and more people are asking themselves today. In the last several years, the importance of trust in organizations has become especially evident in the face of the Enron and WordCom scandals. Not surprisingly, employee trust toward management is reported to be on the decline.53 One...
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This document was uploaded on 03/27/2014.

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