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Unformatted text preview: wever, there is some anecdotal evidence that these programs can actually cause
disruption and bad feelings when all they do is get people to open up and generate
stereotypes and then send them back to work.51 Awareness training should be
accompanied by skills training that is relevant to the particular needs of the organization. This might include training in resolving intercultural conflict, team
building, handling a charge of sexual harassment, or learning a second language.
Hewlett-Packard is a company that soon realized that awareness training was not
enough. Such training now constitutes only one of nine diversity training modules
of this type.52
Basic awareness and skills training are not the only components of managing
diversity. Organizations must use a number of other tactics. In future chapters, we
will consider the following:
■ Comprehensive attitude change programs that focus on diversity (Chapter 4).
Recognizing diversity in employee needs and motives (Chapter 5).
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This document was uploaded on 03/27/2014.
- Spring '14