SCM 300 – MODULE 01
Module 01: Intro to SCM, Operations, and Processes
This module provides descriptions of some of the key concepts that will be covered in SCM 300.
The course will cover Supply
Chain Management, Operations, and Process Management.
Supply Chain Management includes purchasing, operations, and
A few traditional Operations Management topics will be studied in detail.
This module is also intended to illustrate
SCM 300’s framework and introduce the key terms that will be used throughout the semester.
1-8, 10-18, 250-257
Key SCM 300 Terminology – Slides 02-03, 11-18, and 21-27
Why must organizations understand what they have/need?
Resources, Skills, Core Competencies
They need to know their tangible assets (can touch) such as human resources, materials
facilities, capital equipment, capital (cash, stock, bonds), and infrastructure
They also need to know intangible assets such as brand, image, skills, capabilities,
relationships and core competencies (primary skill or knowledge, intangible, difficult to
learn, copy, acquire, what are we primarily good or better at?)
They must know everything that they have so that they can determine what exactly they
will be producing, and once this is decided they will need to know what is needed to
produce this product.
Definitely need to know core competencies so they do not try to do something that is
beyond what they are capable of
What is a Business Model
What are some basic business models?
Why is it important to understand
a business model before making supply chain decisions?
Be able to describe companies using terms on
Is business model is the mechanism by which a business intends to generate revenue
It is a summary of how a company plans to serve its customer at the strategic
Some basic business models are:
Business to consumer (B2C)- ex: Amazon, Best Buy, Burger King, Dillard’s
Business to business (B2B)- ex: DHL cargo, Boeing, Consulting/ Marketing
Both B2B and B2C- ex: IBM, Ford, Dell, Sprint PCS
Brick and Mortar- land based commerce only (out of a store) ex: Burger King,
Internet only retailers- net commerce only (online) ex: Amazon.com,
Click and Mortar- land and net commerce (both) ex: Barnes and Noble, Best Buy
It is important to understand what model you will be so you know what you are up against
(what your competitors are doing) and how do what they are doing, but better and
Do you understand the Plan, Execute, Measure, and Improve
Plan- what needs to get done? Goals? How, when, and why?