SCM300 - Module 12

SCM300 - Module 12 - SCM 300 MODULE 12 Study Packet Module...

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SCM 300 – MODULE 12 Study Packet Module 12: Supply Chain Information Technology Integrating a supply chain in the modern landscape is impossible without the proper information technology tools. Building an IT system capable of supporting a global supply chain requires a clear set of objectives, an IT strategy, and the correct tools to support the strategy. This module attempts to provide a brief overview of the available IT tools as well as a discussion of some of the issues important to managers in the position of making decisions about IT. Reading Assignments: Text: MARBLE TEXT Reading Assignment: Pages: 275-286 (275) Customer Relationship Management (CRM) – refers to planning and control activities and information systems that link a firm with its downstream customers. Ie. Market analysis, sell process, order management, call/service management (275) Supplier Relationship Management (SRM) – planning and control activities and information systems that link a firm with its upstream suppliers ie. Design collaboration, sourcing decisions, negotiations, buy process, supply collaboration (279-80) Figure 5 – this diagram distinguishes the various applications by organizational level and the direction of linkages. (280) Enterprise Resource Planning (ERP) system – large, integrated, computer based business transaction processing and reporting systems. ERP systems pulls together all of the classic business functions such as accounting, finance, sales, and operations into a single, tightly integrated package that uses a common database. (280) Figure 7 – Depicts the idea that few companies use ERP systems to serve all of their information requirements. Rather, they will use ERP systems to meet the majority of their needs and “plug in” preexisting legacy systems and best-in-class applications to tailor the system to their exact needs. (281) Decision Support Systems (DSS) – computer based information systems that allow users to analyze, manipulate, and present data in a manner that aids higher-level decision making. (281) Network Design Applications – logistics information systems that address such long-term strategic questions as facility location and sizing, as well as, transportation networks. These applications often make use of simulation and optimization modeling. (282) SAP AG – the single largest player in the SCM software arena, with an install base of more than 60,000 sites and a market share of more than 50%. Its reputation was built upon their ability to provide ERP systems that integrate tactical planning and executional activities across all functions within an organization. Over time SAP has been able to offer high-level strategic planning. SAP’s greatest strength is the fact that it has developed integrated solutions tailored to over 20 different manufacturing, distribution, and service industries. They have the added advantage of controlling the standards by which the various application groups with interface with one another 1
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This note was uploaded on 04/10/2008 for the course SCM 300 taught by Professor D during the Fall '07 term at ASU.

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SCM300 - Module 12 - SCM 300 MODULE 12 Study Packet Module...

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