MSCI 231: Introduction to OperationsManagementMichaelmas, 2020Sunil Banga1
Teaching and support teamSunil Banga, LecturerTeaching Fellow in Management Science, 20+ years business experience in supply chain, distribution, retail and logistics, PhD inEducational Research, 10+ years in higher education.Yiyi Fan, seminarsLecturer in Operations Management and Information Systems, her research interests include supply chain risk management, buyer-supplierrelationships, and operations-finance interface.Qorib Munajat, seminars2nd year PhD student, Masters in Information System (University of Melbourne), current research: Decision support systems for disastermanagement.Seyi Awosika, seminars2nd year PhD student, Masters in E-Business & Innovation (Lancaster University), Current research: Exploring the role of financialtechnology (FinTech) in driving financial inclusion among the underbanked.Ghadafi Razak, seminars2nd Year Doctoral Researcher, MSc Logistics and Supply Chain Management(University of the West ofScotland), Current Research: The role of traceability as anenabler of supply chain resilience: a case study ofagri-food supply chains in Ghana.Helena Greenwood, UG administration2
The production of goods or delivery of serviceThe ‘other’ part of the business….The part responsible for 60-70% of the costs, assets & people (Hill,2005)The part we take for grantedWhat are Operations?3
One of the 3 ‘core’ functions (Slack et al p.7)•Developing the market (marketing)•Creating products and services(design and development)•Producing and delivering to the market(operations)Compare mere ‘supporting functions’:•Accounting & finance•Human resourcesWhat are Operations?4
Solves the problem of how to build airliners frommillionsof items (usually) on time…when 2 000 workers involved in final assembly alone…when lead-times vary from milliseconds to weeks…when errors happen, people go sick, machines fail…when raw materials to major assemblies come fromallover the worldi.e. Scheduling & control systems, MRP, JIT, and OPTWhat does ‘Operations Management’do?