Chapter 10

Also active listening helps create a warm friendly

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Unformatted text preview: According to Gordon (1974) active listening involves conveying understanding and acceptance of another person’s communication by reflecting the meaning of that communication back to the speaker. Active listening begins with an empathetic lead (Gazda, Asbury, Balzer, Childers, Phelps & Walters, 1995). Empathetic leads are openers such as, “It sounds like you are saying (felt or thought)...” The empathetic lead is followed by a paraphrase of what the listener heard the speaker say. This paraphrase is often made tentatively to allow the speaker to accept or reject the understanding being offered by the listener. Active listening is important in mutual problem solving because mutual problem solving is more likely to occur if people listen to each other (Warnemuende, 2000). Also, active listening helps create a warm, friendly environment (Harris, 2000). I-message. An I-message is a three-part communication that can be used to confront another person in a potentially less threatening manner (Gordon, 1974). The I-message begins with a nonjudgmental description of the other person’s behavior. For exam...
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