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Unformatted text preview: According to Gordon (1974) active listening involves
conveying understanding and acceptance of another person’s communication by
reflecting the meaning of that communication back to the speaker. Active
listening begins with an empathetic lead (Gazda, Asbury, Balzer, Childers, Phelps
& Walters, 1995). Empathetic leads are openers such as, “It sounds like you are
saying (felt or thought)...” The empathetic lead is followed by a paraphrase of
what the listener heard the speaker say. This paraphrase is often made tentatively
to allow the speaker to accept or reject the understanding being offered by the
listener. Active listening is important in mutual problem solving because mutual
problem solving is more likely to occur if people listen to each other
(Warnemuende, 2000). Also, active listening helps create a warm, friendly
environment (Harris, 2000).
I-message. An I-message is a three-part communication that can be used
to confront another person in a potentially less threatening manner (Gordon,
1974). The I-message begins with a nonjudgmental description of the other
person’s behavior. For exam...
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- Spring '08