Chapter 6 Groups and Teamwork Comm 292 – 208 , Eiston Lo, T Th 11:30am – 1:00pm Prepared by: Eiston Lo, University of British Columbia Source: Langton, Robbin, & Judge, Organizational Behaviour: Concepts, Controversies, Applications 5thCdn Edition 1CHAPTER 6 Groups and Teamwork STUDY QUESTIONS: •What is the difference between a team and a group? •What are the different kinds of teams? •What do roles and norms have to do with teams? •What are the stages of group development? •What implications can be drawn from the punctuated equilibrium model? •What are the factors that create effective teams? •What are the different roles required for effective group and team functioning? What functions are involved in each role?
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Chapter 6 Groups and Teamwork Comm 292 – 208 , Eiston Lo, T Th 11:30am – 1:00pm Prepared by: Eiston Lo, University of British Columbia Source: Langton, Robbin, & Judge, Organizational Behaviour: Concepts, Controversies, Applications 5thCdn Edition 2CHAPTER OVERVIEW: Teams vs. Groups: What’s the Difference? Why Have Teams Become So Popular? Types Of Teams Problem-Solving Teams Self-Managed Teams Cross-Functional Teams Skunkworks Virtual Teams From Individual to Team Member Roles Role Conflict Role Ambiguity Norms The “How” and “Why” of Norms Conformity Stages of Group and Team Development The Five-Stage Model Putting the Five-Stage Model into Perspective The Punctuated-Equilibrium Model Phase 1 Phase 2 Applying The Punctuated-Equilibrium Model Creating Effective Teams Context Adequate Resources Leadership and Structure Climate Of Trust Performance Evaluation and Rewards Composition Skills Personality Roles Diversity Size Members’ Flexibility Members’ Preference For Teamwork Work Design Process Common Purpose Specific Goals Team Efficacy Mental Models Managed Level of Conflict Accountability Beware! Teams Aren’t Always the Answer