Assessment Task 3-7.docx - Assessment Task 3 Liaise with...

This preview shows page 1 - 3 out of 12 pages.

Assessment Task 3 - Liaise with stakeholders Submission details The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. You must submit a soft copy of required evidences (your answers) and an "Assessment Cover Sheet" (Filled out and signed appropriately) on the e-learning system according to submission guideline. The Trainer/Assessor may further prompt and question in order to receive answers of appropriate quality or if further clarification required and to validate authenticity of your submitted work. Assessment description In response to a simulated business scenario, you will consult with your manager (your assessor in role-play), meet with your team to resolve any team performance issues, and write a report to your manager on the steps taken to resolve the performance issues. Procedure 1. Review the simulated workplace information for Apparel Brands Pty Ltd in Appendix 1. 2. Initiate a meeting with your manager (the assessor) to ensure you obtain advice from outside the work team. 3. Consult with your manager (the assessor) to discuss team performance issues. Use your notes from Assessment Task 2 to provide the basis for this discussion. 4. Discuss your own solutions to improve team performance and achieve team goals. During your consultation: a. note suggestions from your manager (the assessor) to implement with team/individual team members b. note any information provided by your manager to be given to team members. 5. Meet with team members to resolve performance issues as discussed with the manager. For example, you may help or coach team members to improve their performance. Review the third-party report in Appendix 2 to ensure you are familiar with the task requirements.
6. Write a report for your manager on resolution of team performance issues: a. Describe how you maintained an open communication process between stakeholders (manager, team). b. Describe how you were able to initiate and maintain this communication process so that input from outside the team could contribute to team performance. c. Describe your evaluation of team performance and rationale behind corrective actions in order to provide evidence of your knowledge of: i. group behaviour to build team cohesion ii. how to support team members to achieve goals through coaching, mentoring, training, etc. iii. resolution techniques or strategies. d. Describe corrective actions you have actually taken to ensure team goal/s are achieved. 7. Ensure each team member completes the third-party report on your corrective actions performance using the template provided in Appendix 2. 8. Submit all documents to your assessor as per the specifications below. Ensure you keep a copy of all work submitted for your records.

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture