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MISM2301 BPM overview (Session 15)-Sec4(1)

MISM2301 BPM overview (Session 15)-Sec4(1) - 1 Enterprise...

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Enterprise information systems - Business process management MISM2301 Monday February 10, 2014 Assistant Professor Martin Dias 1
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DQ #9 debrief (Mean = 95) Why processes? What is a process? Documenting a process Workflow automation enablement Process improvement Business considerations (cost/risks) Debrief Brose case study Next Session Planning Agenda 2
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MIS Integrative Framework Business Problems MIS solutions People Process Technology Information Problems Alignment Drives Enables Drives Enables Alignment Innovation Integration 3
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Processes-based view of the enterprise Graphic Source: Biz/ED HR Systems BPR and ERP Systems MIS/Financial Systems SFA Systems CRM Systems DM Systems Trials/Version Control Systems 4 What does it mean to be an agile organization?
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What’s a “process”? 1 2 3 1. Series of steps executed to transform inputs to outputs 2. A logically related set of activities that define how tasks are performed (Laudon & Laudon 2011) 3. Unique ways work, information, and knowledge are coordinated within organizations (Laudon & Laudon 2011) 4. A structured, measured set of activities designed to produce a specific output for a particular organization, customer, supplier or market. (Davenport) 5
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Documenting Processes / Flowcharts Some decisions you have to make…L.O.L.A.
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